Refund policy

We want you and your pet to love your order. We accept returns within 30 days of delivery.

 

Returns: You may return most items within 30 days of delivery for a refund, as long as they are unused and in their original condition and packaging.

 

Damaged, defective, or wrong item: If your order arrives damaged, defective, or not what you ordered, we will make it right with a free replacement or a full refund — no need to send anything back. Email us within 7 days of delivery with a photo.

 

How to start a return: Email support@pawharborco.com with your order number and the reason for your return. We will reply within one business day with instructions.

 

Return shipping: For damaged, defective, or incorrect items, return shipping is free. For change-of-mind returns, the customer covers return shipping.

 

Refunds: Once your return is received and inspected (or your claim is approved), we will issue your refund to the original payment method within 3–5 business days. Your bank may take a few extra days to post it.

 

Delivery timeline: Orders are processed within 1–2 business days and typically arrive within about 5–9 business days, so your 30-day return window will not expire before your item arrives.

 

Items we cannot accept: For hygiene reasons, we cannot accept returns on used grooming tools, opened consumables, or items that have been in contact with your pet — unless they arrived damaged or defective.

 

Questions? Email support@pawharborco.com — a real person will help.