We want you and your pet to love your order. If something isn't right, here's how we'll take care of you.
30-day returns.
You may return most items within 30 days of delivery for a refund, as long as they're unused and in their original condition and packaging.
Damaged, defective, or wrong item?
If your order arrives damaged, defective, or not what you ordered, we'll make it right with a free replacement or a full refund — no need to send anything back. Just email us within 7 days of delivery with a photo and we'll handle it right away.
How to start a return.
Email support@pawharborco.com with your order number and the reason for your return. We'll reply within one business day with simple instructions.
Return shipping.
For damaged, defective, or incorrect items, return shipping is on us. For change-of-mind returns, the customer covers return shipping.
Refunds.
Once your return is received and inspected (or your claim is approved), we'll issue your refund to the original payment method within 3–5 business days. Your bank may take a few extra days to post it.
Items we can't accept.
For hygiene reasons, we're unable to accept returns on used grooming tools, opened consumables, or items that have been in contact with your pet — unless they arrived damaged or defective.
Need help? Email support@pawharborco.com — a real person will take care of you.