Where do you ship from, and how long does it take?
We ship from US-based warehouses. Orders are processed within 1–2 business days and typically arrive within about 5–9 business days. You'll get a tracking number by email as soon as your order ships.
How much is shipping?
Shipping is free on every order, with no minimum.
Where do you ship to?
We currently ship anywhere in the United States (all 50 states). If you're outside the US and would like to order, email us and we'll see what we can do.
Can I track my order?
Yes. Once your order ships, we'll email you a tracking link so you can follow it to your door.
What's your return policy?
We offer 30-day returns on unused items in their original condition, and we replace anything that arrives damaged or incorrect at no cost to you. See our Returns & Refunds page for the details.
Can I change or cancel my order?
If your order hasn't shipped yet, we can usually update or cancel it — just email us as soon as possible and we'll do our best.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), plus Shop Pay and Apple Pay. Every payment is processed securely.
How do I reach you?
Email us anytime at support@pawharborco.com — we reply within one business day.